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Customer service training in Ohio

21 customer service programs with costs, results and funding that can make them free

15 schools offer these customer service programs, and Ohio has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Ohio, 14 of the 21 programs take students without a high school diploma and 7 ask for a diploma or equivalent.

By kind, the 21 programs here are customer service certificate or course (15 programs), customer service and retail sales course (3 programs), call center and customer support course (2 programs) and customer service apprenticeship (1 program).

See the 21 programs

How much does customer service training cost in Ohio?

$825 to $2,000 is what most customer service programs in Ohio cost if you pay yourself

That is the middle half of the 17 programs with a price. All of them: $228 to $3,500

In the typical program

Finished the program
Not enough data
4 programs report it; a typical figure needs 5
Working 6 months later
Not enough data
2 programs report it; a typical figure needs 5
Earned a year, estimated
Not enough data
1 program reports it; a typical figure needs 5
Length
Not reported
None of the 21 programs report it

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Ohio may also offer customer service training. How these figures are made

Is there free customer service training in Ohio?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 21 customer service programs in Ohio approved for WIOA funding

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21 programs

  • Customer service and retail sales courseIn personNo diploma needed

    Retail Industry Professional

    CLC

    Columbus

    No diploma needed

    CLC, ColumbusCustomer service and retail sales courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,525
    Program website, Retail Industry Professional at CLC
    More details about Retail Industry Professional at CLC
    Finished
    84%
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $75
    Students counted
    122
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,525
    Program website, Retail Industry Professional at CLC

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Specialist

    CLC

    Columbus

    No diploma needed

    CLC, ColumbusCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,375
    Program website, Customer Service Specialist at CLC
    More details about Customer Service Specialist at CLC
    Finished
    93%
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $75
    Students counted
    121
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,375
    Program website, Customer Service Specialist at CLC

  • Customer service certificate or courseIn personNo diploma needed

    Rise Up Customer Service

    National Center For Urban Solutions, Tec

    Youngstown

    No diploma needed

    National Center For Urban Solutions, Tec, YoungstownCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$825
    School website, Rise Up Customer Service at National Center For Urban Solutions, Tec
    More details about Rise Up Customer Service at National Center For Urban Solutions, Tec
    Finished
    93%
    Working at 6 months
    100%
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    100
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $825
    School website, Rise Up Customer Service at National Center For Urban Solutions, Tec

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Professional

    Goodwill Easter Seals Miami Valley

    Dayton

    No diploma needed

    Goodwill Easter Seals Miami Valley, DaytonCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimated$14,800
    Price if you pay yourself$530
    School website, Customer Service Professional at Goodwill Easter Seals Miami Valley
    More details about Customer Service Professional at Goodwill Easter Seals Miami Valley
    Finished
    95%
    Working at 6 months
    71%
    Earned in a quarter
    $3,705
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    25
    Earned a year, estimated
    $14,800
    Price if you pay yourself
    $530
    School website, Customer Service Professional at Goodwill Easter Seals Miami Valley

  • Customer service certificate or courseIn personHigh school diploma or equivalent

    Rise Up Customer Service

    Goodwill Columbus

    Columbus

    High school diploma or equivalent

    Goodwill Columbus, ColumbusCustomer service certificate or courseIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,560
    School website, Rise Up Customer Service at Goodwill Columbus
    More details about Rise Up Customer Service at Goodwill Columbus
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    11
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,560
    School website, Rise Up Customer Service at Goodwill Columbus

  • Customer service certificate or courseIn personNo diploma needed

    LINCS Customer Service Operations Certificate

    Columbus State Comm. College

    Columbus

    Accredited school

    No diploma needed

    Columbus State Comm. College, ColumbusCustomer service certificate or course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$228
    Program website, LINCS Customer Service Operations Certificate at Columbus State Comm. College
    More details about LINCS Customer Service Operations Certificate at Columbus State Comm. College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $228
    Program website, LINCS Customer Service Operations Certificate at Columbus State Comm. College

  • Customer service certificate or courseIn personNo diploma needed

    RISE Up Customer Service

    Pyramid/Smartnet

    Columbus

    No diploma needed

    Pyramid/Smartnet, ColumbusCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$465
    School website, RISE Up Customer Service at Pyramid/Smartnet
    More details about RISE Up Customer Service at Pyramid/Smartnet
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $10
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $465
    School website, RISE Up Customer Service at Pyramid/Smartnet

  • Call center and customer support courseIn personHigh school diploma or equivalent

    Customer Service in Contact Center, Hospitality, and Retail

    Columbus State Comm. College

    Columbus

    Accredited school

    High school diploma or equivalent

    Columbus State Comm. College, ColumbusCall center and customer support course · Accredited schoolIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$805
    Program website, Customer Service in Contact Center, Hospitality, and Retail at Columbus State Comm. College
    More details about Customer Service in Contact Center, Hospitality, and Retail at Columbus State Comm. College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $805
    Program website, Customer Service in Contact Center, Hospitality, and Retail at Columbus State Comm. College

  • Customer service and retail sales courseIn personNo diploma needed

    Customer Service and Cashier Training

    Goodwill Easter Seals Miami Valley

    Dayton

    No diploma needed

    Goodwill Easter Seals Miami Valley, DaytonCustomer service and retail sales courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,060
    School website, Customer Service and Cashier Training at Goodwill Easter Seals Miami Valley
    More details about Customer Service and Cashier Training at Goodwill Easter Seals Miami Valley
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,060
    School website, Customer Service and Cashier Training at Goodwill Easter Seals Miami Valley

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Career Development at The Well CDC

    The Well Community Development Corporation

    Akron

    No diploma needed

    The Well Community Development Corporation, AkronCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,293
    Program website, Customer Service Career Development at The Well CDC at The Well Community Development Corporation
    More details about Customer Service Career Development at The Well CDC at The Well Community Development Corporation
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $29
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,293
    Program website, Customer Service Career Development at The Well CDC at The Well Community Development Corporation

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    EA-1100 Customer Support Specialist

    MedCerts

    Based in Livonia, MI

    High school diploma or equivalent

    MedCerts, based in Livonia, MICustomer service certificate or courseOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,300
    School website, EA-1100 Customer Support Specialist at MedCerts
    More details about EA-1100 Customer Support Specialist at MedCerts
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,300
    School website, EA-1100 Customer Support Specialist at MedCerts

  • Customer service and retail sales courseIn personHigh school diploma or equivalent

    Rise Up: Retail Industry Fundamental Certification

    Goodwill Columbus

    Columbus

    High school diploma or equivalent

    Goodwill Columbus, ColumbusCustomer service and retail sales courseIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$1,505
    School website, Rise Up: Retail Industry Fundamental Certification at Goodwill Columbus
    More details about Rise Up: Retail Industry Fundamental Certification at Goodwill Columbus
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $1,505
    School website, Rise Up: Retail Industry Fundamental Certification at Goodwill Columbus

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    EA-1000 Administrative Customer Support Specialist

    MedCerts

    Based in Livonia, MI

    High school diploma or equivalent

    MedCerts, based in Livonia, MICustomer service certificate or courseOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,000
    Program website, EA-1000 Administrative Customer Support Specialist at MedCerts
    More details about EA-1000 Administrative Customer Support Specialist at MedCerts
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,000
    Program website, EA-1000 Administrative Customer Support Specialist at MedCerts

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service-STC

    Lorain County Community College

    Elyria

    Accredited school

    No diploma needed

    Lorain County Community College, ElyriaCustomer service certificate or course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,650
    Program website, Customer Service-STC at Lorain County Community College
    More details about Customer Service-STC at Lorain County Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $1,010
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,650
    Program website, Customer Service-STC at Lorain County Community College

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Certificate

    Columbus State Comm. College

    Columbus

    Accredited school

    No diploma needed

    Columbus State Comm. College, ColumbusCustomer service certificate or course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,719
    Program website, Customer Service Certificate at Columbus State Comm. College
    More details about Customer Service Certificate at Columbus State Comm. College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    $900
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,719
    Program website, Customer Service Certificate at Columbus State Comm. College

  • Call center and customer support courseIn personNo diploma needed

    Digital Works

    Connect Ohio

    Gallipolis

    No diploma needed

    Connect Ohio, GallipolisCall center and customer support courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$3,140
    Program website, Digital Works at Connect Ohio
    More details about Digital Works at Connect Ohio
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $3,140
    Program website, Digital Works at Connect Ohio

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    gener8tor Skills Accelerator - Customer Service Program

    gener8tor Management, LLC

    Based in Madison, WI

    High school diploma or equivalent

    gener8tor Management, LLC, based in Madison, WICustomer service certificate or courseOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$3,500
    School website, gener8tor Skills Accelerator - Customer Service Program at gener8tor Management, LLC
    More details about gener8tor Skills Accelerator - Customer Service Program at gener8tor Management, LLC
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $3,500
    School website, gener8tor Skills Accelerator - Customer Service Program at gener8tor Management, LLC

  • Customer service apprenticeshipIn personNo diploma needed

    Bitwise Industries Registered Apprenticeship Program - Call Center Agent

    Bitwise Industries

    Toledo

    No diploma needed

    Bitwise Industries, ToledoCustomer service apprenticeshipIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourselfNot reported
    Program website, Bitwise Industries Registered Apprenticeship Program - Call Center Agent at Bitwise Industries
    More details about Bitwise Industries Registered Apprenticeship Program - Call Center Agent at Bitwise Industries
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Not reported
    Program website, Bitwise Industries Registered Apprenticeship Program - Call Center Agent at Bitwise Industries

  • Customer service certificate or courseIn personHigh school diploma or equivalent

    Certified Customer Service Training 1 and 2

    Step Forward

    East Cleveland

    High school diploma or equivalent

    Step Forward, East ClevelandCustomer service certificate or courseIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourselfNot reported
    Program website, Certified Customer Service Training 1 and 2 at Step Forward
    More details about Certified Customer Service Training 1 and 2 at Step Forward
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Not reported
    Program website, Certified Customer Service Training 1 and 2 at Step Forward

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Certification

    Clark State College

    Springfield

    Accredited school

    No diploma needed

    Clark State College, SpringfieldCustomer service certificate or course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourselfLeft out
    School website, Customer Service Certification at Clark State College
    More details about Customer Service Certification at Clark State College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Left out
    School website, Customer Service Certification at Clark State College

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Skills Training

    Vocational Guidance Services

    Cleveland

    No diploma needed

    Vocational Guidance Services, ClevelandCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourselfNot reported
    Program website, Customer Service Skills Training at Vocational Guidance Services
    More details about Customer Service Skills Training at Vocational Guidance Services
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    Not reported
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Not reported
    Program website, Customer Service Skills Training at Vocational Guidance Services

How to pay for customer service training in Ohio

WIOA funding can pay for customer service training in Ohio

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Ohio

programs with a price cost under $1,000
5 of 17
lowest typical price among the states with enough programs to compare
2nd of 13
customer service programs of any state: no state has more than Ohio
Most

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Columbus, Cleveland, Dayton and other Ohio cities

Choosing an area filters the program list above. 2 more programs are in 2 other areas and 3 online.

Other training in Ohio

How customer service training compares with the rest of business and office work: Business and office training in Ohio

Where the Ohio customer service program numbers come from

Which Ohio customer service programs are on this list?

These are the customer service programs Ohio approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Ohio offers.

How the prices and results of Ohio customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Ohio

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List