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Customer service training in Minnesota

7 customer service programs with costs, results and funding that can make them free

4 schools offer these customer service programs, and Minnesota has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did. One school runs 4 of these 7 programs, so the typical figures lean heavily on its prices and results.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Minnesota, 4 of the 7 programs take students without a high school diploma and 3 ask for a diploma or equivalent.

By kind, the 7 programs here are customer service certificate or course (3 programs), call center and customer support course (2 programs) and customer service and retail sales course (2 programs).

See the 7 programs

How much does customer service training cost in Minnesota?

$2,580 to $2,650 is what most customer service programs in Minnesota cost if you pay yourself

That is the middle half of the 7 programs with a price. All of them: $2,289 to $2,948

In the typical program

Finished the program
Not enough data
2 programs report it; a typical figure needs 5
Working 6 months later
Not enough data
2 programs report it; a typical figure needs 5
Earned a year, estimated
Not enough data
2 programs report it; a typical figure needs 5
Length
15 to 30 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Minnesota may also offer customer service training. How these figures are made

Is there free customer service training in Minnesota?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 7 customer service programs in Minnesota approved for WIOA funding

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Kind of program
School
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7 programs

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    Customer Relationship Management

    Minnesota State University Moorhead

    Based in Moorhead, MN

    Accredited school

    High school diploma or equivalent

    Minnesota State University Moorhead, based in Moorhead, MNCustomer service certificate or course · Accredited schoolOnline · High school diploma or equivalent

    Earned a year, estimated$55,300
    Price if you pay yourself$2,289
    Program website, Customer Relationship Management at Minnesota State University Moorhead
    More details about Customer Relationship Management at Minnesota State University Moorhead
    Finished
    97%
    Working at 6 months
    42%
    Earned in a quarter
    $13,830
    Length
    30 weeks, 9 hours a week
    Cost of supplies
    None listed
    Students counted
    72
    Earned a year, estimated
    $55,300
    Price if you pay yourself
    $2,289
    Program website, Customer Relationship Management at Minnesota State University Moorhead

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    Customer Service

    Northland Community and Technical College

    Based in East Grand Forks, MN

    Accredited school

    High school diploma or equivalent

    Northland Community and Technical College, based in East Grand Forks, MNCustomer service certificate or course · Accredited schoolOnline · High school diploma or equivalent

    Earned a year, estimated$25,300
    Price if you pay yourself$2,719
    Program website, Customer Service at Northland Community and Technical College
    More details about Customer Service at Northland Community and Technical College
    Finished
    100%
    Working at 6 months
    35%
    Earned in a quarter
    $6,317
    Length
    30 weeks, 16 hours a week
    Cost of supplies
    None listed
    Students counted
    20
    Earned a year, estimated
    $25,300
    Price if you pay yourself
    $2,719
    Program website, Customer Service at Northland Community and Technical College

  • Call center and customer support courseHybridNo diploma needed

    Customer Service/Call Center Training

    GoodwillEaster Seals Minnesota

    St. Cloud

    No diploma needed

    GoodwillEaster Seals Minnesota, St. CloudCall center and customer support courseHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,580
    Program website, Customer Service/Call Center Training at GoodwillEaster Seals Minnesota
    More details about Customer Service/Call Center Training at GoodwillEaster Seals Minnesota
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 30 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,580
    Program website, Customer Service/Call Center Training at GoodwillEaster Seals Minnesota

  • Call center and customer support courseHybridNo diploma needed

    Customer Service/Call Center Training

    GoodwillEaster Seals Minnesota

    St. Paul

    No diploma needed

    GoodwillEaster Seals Minnesota, St. PaulCall center and customer support courseHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,580
    Program website, Customer Service/Call Center Training at GoodwillEaster Seals Minnesota
    More details about Customer Service/Call Center Training at GoodwillEaster Seals Minnesota
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 30 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,580
    Program website, Customer Service/Call Center Training at GoodwillEaster Seals Minnesota

  • Customer service and retail sales courseHybridNo diploma needed

    Retail Training

    GoodwillEaster Seals Minnesota

    St. Cloud

    No diploma needed

    GoodwillEaster Seals Minnesota, St. CloudCustomer service and retail sales courseHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,580
    Program website, Retail Training at GoodwillEaster Seals Minnesota
    More details about Retail Training at GoodwillEaster Seals Minnesota
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 30 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,580
    Program website, Retail Training at GoodwillEaster Seals Minnesota

  • Customer service and retail sales courseHybridNo diploma needed

    Retail Training

    GoodwillEaster Seals Minnesota

    St. Paul

    No diploma needed

    GoodwillEaster Seals Minnesota, St. PaulCustomer service and retail sales courseHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,580
    Program website, Retail Training at GoodwillEaster Seals Minnesota
    More details about Retail Training at GoodwillEaster Seals Minnesota
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    15 weeks, 30 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,580
    Program website, Retail Training at GoodwillEaster Seals Minnesota

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    Customer Service

    Inver Hills Community College

    Based in Inver Grove Heights, MN

    Accredited school

    High school diploma or equivalent

    Inver Hills Community College, based in Inver Grove Heights, MNCustomer service certificate or course · Accredited schoolOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,948
    Program website, Customer Service at Inver Hills Community College
    More details about Customer Service at Inver Hills Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    30 weeks, 18 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,948
    Program website, Customer Service at Inver Hills Community College

How to pay for customer service training in Minnesota

WIOA funding can pay for customer service training in Minnesota

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Minnesota

lowest typical price among the states with enough programs to compare
9th of 13
customer service programs here, against the typical state's 2
7 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in St. Cloud, Minneapolis and other Minnesota cities

Choosing an area filters the program list above. 3 programs are online.

Other training in Minnesota

How customer service training compares with the rest of business and office work: Business and office training in Minnesota

Where the Minnesota customer service program numbers come from

Which Minnesota customer service programs are on this list?

These are the customer service programs Minnesota approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Minnesota offers.

How the prices and results of Minnesota customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Minnesota

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List