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Customer service training in Virginia

11 customer service programs with costs, results and funding that can make them free

8 schools offer these customer service programs, and Virginia has approved every one for workforce funding. Each shows its price if you pay yourself and how past students did.

Customer service representatives answer questions and requests from customers by phone, in person, by email or text, through live chat and on social media, and many work in call centers. Most need a high school diploma and learn on the job in 2 to 4 weeks; those who give information about finance or insurance may need a state license.1

In Virginia, 6 of the 11 programs take students without a high school diploma and 5 ask for a diploma or equivalent.

By kind, the 11 programs here are customer service certificate or course (7 programs) and customer service and retail sales course (4 programs).

See the 11 programs

How much does customer service training cost in Virginia?

$550 to $3,525 is what most customer service programs in Virginia cost if you pay yourself

That is the middle half of the 8 programs with a price. All of them: $200 to $7,715

In the typical program

Finished the program
Not enough data
3 programs report it; a typical figure needs 5
Working 6 months later
Not enough data
1 program reports it; a typical figure needs 5
Earned a year, estimated
Not enough data
1 program reports it; a typical figure needs 5
Length
3 to 30 weeks

Source: US Department of Labor, program year 2024 (July 2024 to June 2025). Only programs approved for workforce funding are listed; other schools in Virginia may also offer customer service training. How these figures are made

Is there free customer service training in Virginia?

Who qualifies, and other ways to pay: financial aid, grants and the GI Bill

All 11 customer service programs in Virginia approved for WIOA funding

Filters
What you need to enroll
Kind of program
School
How it's taught
How to show the list

11 programs

  • Customer service and retail sales courseHybridNo diploma needed

    Customer Service and Sales Certification

    Mountain Gateway Community College

    Clifton Forge

    Accredited school

    No diploma needed

    Mountain Gateway Community College, Clifton ForgeCustomer service and retail sales course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$399
    More details about Customer Service and Sales Certification at Mountain Gateway Community College
    Finished
    98%
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    5 weeks, 17 hours a week
    Cost of supplies
    $55
    Students counted
    64
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $399

  • Customer service certificate or courseIn personNo diploma needed

    Customer Service Academy

    Community College Workforce Alliance

    Midlothian

    No diploma needed

    Community College Workforce Alliance, MidlothianCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimated$27,200
    Price if you pay yourselfLeft out
    More details about Customer Service Academy at Community College Workforce Alliance
    Finished
    90%
    Working at 6 months
    26%
    Earned in a quarter
    $6,788
    Length
    1 week, 3 hours a week
    Cost of supplies
    Not reported
    Students counted
    33
    Earned a year, estimated
    $27,200
    Price if you pay yourself
    Left out

  • Customer service and retail sales courseIn personNo diploma needed

    NRF Customer Services & Sales

    Paul D Camp Community College

    Franklin

    Accredited school

    No diploma needed

    Paul D Camp Community College, FranklinCustomer service and retail sales course · Accredited schoolIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$600
    More details about NRF Customer Services & Sales at Paul D Camp Community College
    Finished
    100%
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    6 weeks, 10 hours a week
    Cost of supplies
    None listed
    Students counted
    11
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $600

  • Customer service certificate or courseIn personNo diploma needed

    Guest Service Gold Customer Service Training for English Language Learners

    English Empowerment Center

    Falls Church

    No diploma needed

    English Empowerment Center, Falls ChurchCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourself$200
    More details about Guest Service Gold Customer Service Training for English Language Learners at English Empowerment Center
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    12 weeks, 50 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $200

  • Customer service and retail sales courseIn personHigh school diploma or equivalent

    Customer Service and Sales Skills

    Rappahannock Community College

    Glenns

    Accredited school

    High school diploma or equivalent

    Rappahannock Community College, GlennsCustomer service and retail sales course · Accredited schoolIn person · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$840
    School website, Customer Service and Sales Skills at Rappahannock Community College
    More details about Customer Service and Sales Skills at Rappahannock Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    1 week, 15 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $840
    School website, Customer Service and Sales Skills at Rappahannock Community College

  • Customer service certificate or courseHybridHigh school diploma or equivalent

    Customer Service

    Patrick Henry Community College

    Martinsville

    Accredited school

    High school diploma or equivalent

    Patrick Henry Community College, MartinsvilleCustomer service certificate or course · Accredited schoolHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,592
    More details about Customer Service at Patrick Henry Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    32 weeks, 24 hours a week
    Cost of supplies
    $888
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,592

  • Customer service certificate or courseHybridHigh school diploma or equivalent

    HOPE Customer Service Training

    Patrick Henry Community College

    Martinsville

    Accredited school

    High school diploma or equivalent

    Patrick Henry Community College, MartinsvilleCustomer service certificate or course · Accredited schoolHybrid · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$2,700
    More details about HOPE Customer Service Training at Patrick Henry Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    52 weeks, 40 hours a week
    Cost of supplies
    $162
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $2,700

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    Customer Service Specialist (Online, Cert)

    Joshua Career Institute

    Based in Henrico, VA

    High school diploma or equivalent

    Joshua Career Institute, based in Henrico, VACustomer service certificate or courseOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$6,000
    Program website, Customer Service Specialist (Online, Cert) at Joshua Career Institute
    More details about Customer Service Specialist (Online, Cert) at Joshua Career Institute
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    30 weeks, 50 hours a week
    Cost of supplies
    None listed
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $6,000
    Program website, Customer Service Specialist (Online, Cert) at Joshua Career Institute

  • Customer service certificate or courseOnlineHigh school diploma or equivalent

    Customer Service Specialist (Online, Dip)

    Joshua Career Institute

    Based in Henrico, VA

    High school diploma or equivalent

    Joshua Career Institute, based in Henrico, VACustomer service certificate or courseOnline · High school diploma or equivalent

    Earned a year, estimatedNot reported
    Price if you pay yourself$7,715
    Program website, Customer Service Specialist (Online, Dip) at Joshua Career Institute
    More details about Customer Service Specialist (Online, Dip) at Joshua Career Institute
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    30 weeks, 40 hours a week
    Cost of supplies
    $285
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    $7,715
    Program website, Customer Service Specialist (Online, Dip) at Joshua Career Institute

  • Customer service certificate or courseIn personNo diploma needed

    Foundations of Customer Service for English Language learners

    English Empowerment Center

    Falls Church

    No diploma needed

    English Empowerment Center, Falls ChurchCustomer service certificate or courseIn person · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourselfLeft out
    More details about Foundations of Customer Service for English Language learners at English Empowerment Center
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    12 weeks, 50 hours a week
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Left out

  • Customer service and retail sales courseHybridNo diploma needed

    National Retail Federation: Retail Industry Fundamentals

    Southside Virginia Community College

    Keysville

    Accredited school

    No diploma needed

    Southside Virginia Community College, KeysvilleCustomer service and retail sales course · Accredited schoolHybrid · No diploma needed

    Earned a year, estimatedNot reported
    Price if you pay yourselfLeft out
    More details about National Retail Federation: Retail Industry Fundamentals at Southside Virginia Community College
    Finished
    Not reported
    Working at 6 months
    Not reported
    Earned in a quarter
    Not reported
    Length
    1 week, 30 hours a week
    Cost of supplies
    Not reported
    Students counted
    Not reported
    Earned a year, estimated
    Not reported
    Price if you pay yourself
    Left out

How to pay for customer service training in Virginia

WIOA funding can pay for customer service training in Virginia

Every program on this page is approved for it. Whether you qualify, how much your local area pays and how to apply are on our page Does WIOA pay for job training?

Financial aid and grants for customer service training

Most students can get federal student aid for college, career school or trade school. A Federal Pell Grant, unlike a loan, usually doesn't have to be repaid. Ask the school whether its program qualifies.67

GI Bill for customer service training

Veterans, service members and qualified dependents can use GI Bill benefits for non-college training programs.8

The program list does not show which programs accept these. Ask the school.

Quick facts: Customer service training in Virginia

programs with a price cost under $1,000
4 of 8
lowest typical price among the states with enough programs to compare
5th of 13
customer service programs here, against the typical state's 2
11 vs 2

State comparisons use the same figures as the customer service training by state table: the middle program of each state, and only states with three or more schools for prices. Source: US Department of Labor, program year 2024 (July 2024 to June 2025).

Customer service training in Washington, Martinsville, Richmond and other Virginia cities

Choosing an area filters the program list above. 4 in smaller cities and towns and 2 online.

Other training in Virginia

How customer service training compares with the rest of business and office work: Business and office training in Virginia

Where the Virginia customer service program numbers come from

Which Virginia customer service programs are on this list?

These are the customer service programs Virginia approved for WIOA funding (public workforce funding under the Workforce Innovation and Opportunity Act), as reported to the US Department of Labor for program year 2024 (July 2024 to June 2025). Each state keeps its approved programs on an eligible training provider list (ETPL).9 The list here covers programs approved as of June 30, 2025. Schools that never applied for approval are missing, so this is a part of what Virginia offers.

How the prices and results of Virginia customer service programs are measured

Prices are tuition and required fees for someone paying without workforce funding, as the school reported them; check the current price with the school. Results describe students who left each program in recent years, so they are no guarantee, and the yearly earnings are the reported quarter times four, an estimate. A program without a "Trained with WIOA funding" line may still take WIOA students. Where a field was left empty or withheld, the page says "Not reported", and "Left out" where a figure was filed but failed one of our checks; nothing is estimated to fill a gap. Where the numbers come from explains each figure in full.

Sources for the facts about customer service training in Virginia

Show the 9 sourcesHide the sources
  1. US Bureau of Labor Statistics, Occupational Outlook Handbook: Customer Service Representatives
  2. US Department of Labor, TrainingProviderResults.gov: About This Site
  3. US Department of Labor: WIOA Adult Program
  4. Code of Federal Regulations, title 20, part 680, sections 680.220, 680.230 and 680.310: career services before training, other grants such as Pell Grants first, and limits on Individual Training Accounts (GovInfo, 2024 edition)
  5. US Department of Labor: American Job Centers
  6. US Department of Education, Federal Student Aid: Eligibility for Federal Student Aid
  7. US Department of Education, Federal Student Aid: Don't Miss Out on Federal Pell Grants
  8. US Department of Veterans Affairs: GI Bill benefits for non-college degree programs
  9. US Department of Labor, Training and Employment Guidance Letter 8-19, Attachment I: Requirements for Training Providers, Program Eligibility, and the State Eligible Training Provider (ETP) List